Support & contact

Last updated August 17, 2026 · Footings is in active beta

Footings is in beta and support is answered by the people who build it. Send a message below — include your sign-in email and, if it's a problem, what you did and what you expected.

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Account deletion

Deletion requests are verified, never taken on faith — anyone can type an email address into a form, so the form alone never triggers deletion.

• Your own account: ask in the form using the email you sign in with. We reply to that sign-in address and act only on your confirmation from it. Deleting a team member's own account does not touch the company's records.
• An entire company (all records, books and stored documents): only the company's owner can request this. We confirm by reply to the owner's sign-in address, remind you to export first (Reports → Export — deletion is permanent), and delete the company's database records and stored files within 30 days of the confirmed request.

When we open your account

Some problems can't be answered from a description — a figure that looks wrong on a job, or an invoice that won't post, has to be looked at in the records themselves. When that happens an authorized Footings operator opens a time-limited support session against your company, reads what the problem needs, and makes the correction if the fix is a correction. It is not a screen share and it does not need you to be at your desk.

Every session records who opened it, which company, when, and why, and every change lands in your company's audit trail marked as a Footings support action rather than as one of your own users. A session cannot reach your password, your sign-in session or any payment credential. The privacy policy sets out the full scope and the limits. Support Mode is built but not yet enabled in production.

Response times

Beta support is best-effort, usually within one to two business days, Pacific time.